The most commonly asked questions are addressed here but if you have additional questions or need special assistance, just give us a call, we’re happy to help! Customer Service 1-800-221-9222.
Can anyone buy first aid & safety supplies from MFASCO?
Yes, we sell to all types of businesses including industrial manufacturers, groups, organizations, government and consumers. Our selection of first aid kits, first aid products, medical and safety supplies are sold in small, individual quantities so that anyone can buy what they need in the quantities they require.
Is there a minimum order amount?
Our order value minimum amount is only $10.00 and there are NO additional processing charges for small value orders.
Do you offer any discounts or special pricing?
Discounts or special pricing may be available. Give us a call with details on what items you’re interested in, how many and details about what type of customer you are.
How long will it take to process my order?
We know that you don’t want to wait for your first aid supplies. That is why we carry all the items we show on our website in stock and we ship each and every order the same day we receive it. Remember though that our business day is 9 am – 3 pm EST! Orders received after the close of business will be processed the next morning.
How do I place an order?
Orders can be placed thru our website at www.mfasco.com, or you can fax, mail, email or phone in your order, whichever method you prefer.
How do I establish an account?
That’s easy – just provide all of your billing and shipping and contact information and you’ve got an account.
What methods of payment do you accept?
We accept, Visa, Mastercard, American Express and Discover, if you purchase on our website there is also an option to pay using Paypal. For customers that are required to pay by check, credit references must be provided and approved by our credit department. Don’t worry, we can check credit references fast too! For schools, government and non-profit organizations, a purchase order with the billing, shipping and contact name and phone number must be provided.
Can I use a purchase order number?
We’d be glad to reference a purchase order on any order you place and we’ve provided a space on our website to enter a po number or reference a name or number.
How will you ship my order?
We offer shipping carriers including UPS, Fedex and USP. For our customers in Michigan we also offer an economical local delivery service for next day delivery!
When will my order be delivered?
Delivery of supplies is based on how far away you are from us! We ship from Michigan so most orders will be delivered within 1-4 business days.
Will I be charged for Shipping?
Because we sell at wholesale direct prices and many of our items are heavy or ORMD products that require special shipping we must pass on the cost of shipping to customers. The shipping rates we charge are based entirely on the published rates from our shipping carriers. All shipping rates are based on weight and distance and are calculated by the shipping carriers software. We never markup shipping costs and only charge you what the selected carrier charges us. If you need special shipping requirements or need a quote for shipping charges, contact customer service with a list of the items being ordered and the shipping zip code and we can give you an exact shipping amount.
Will I receive tracking for my order?
Absolutely! If you place your order on our website, you are automatically signed up to receive details on your order including, order fulfillment, shipping information and tracking numbers. If you place your order by phone, fax or email, just provide an email for us to forward tracking and invoicing information to. For our customers who receive invoices, package tracking is listed on the invoice documents.
What if I have problems with my order?
We do everything we can to ensure that your order is accurate and packed with care when it leaves our location, however mishaps do happen. If you experience a problem with your order, just let us know by email or phone so that we can make it right. We want to make sure you’re completely happy with your buying experience.
Can I return items?
Most items can be returned for a complete refund. Items must be in re-saleable condition and include the original product packaging. Unfortunately there are some items that are not returnable because they are custom or are hygienic which means they have been worn and made contact with bodily fluids. Contact customer service if you need to make a return and they will be glad to help. Returns are accepted within 30 days of purchase.
What if I receive a defective product?
Please let us know, so that we can investigate, contact the manufacturer and replace with good product
Will I receive an invoice?
For accounts with established credit you will receive an invoice emailed to the provided accounts receivable contact. For orders that are paid by credit card or Paypal, a cash sale invoice will be emailed with the payment information listed.
